Email Notifications: Order and shipping notifications with tracking information are automatically emailed to your email address on file. If you fail to receive an Order Notification after checkout, please check your spam (junk) folder–and add us to your safe list–or correct/update the email address in your account. Free* Shipping on orders over $100: Free shipping on orders over $100 applies to all orders to be shipped in the United States and it’s associated areas. Free shipping does not apply to international orders. PLEASE MAKE SURE the free shipping option is checked, if you do not want an express or specific shipping option. It may not be by default. It will only appear if your order total is over $100. Shipping Times Notice We will always work as hard as we can to ship out orders as quickly as possible. We generally try to ship out all orders the same day the order is placed if purchased by 12pm (Noon) CDT (M-F), and we try to ship all orders out within 1 business day from order placement. Note that we can not guarantee any shipment times in any way, though we will always try to ship as immediately as possible. No Available Payment Methods For Your State?: We accept payments from all states in the US. This message only appears when The Wireless Haven is closed for internal store adjustments, inventories and national holidays. See multiple shipping cost groups? If you purchased a Magnum antenna, the antenna is shipped directly from the manufacturer, here in the USA, and your other items are shipped from our store. If you purchased our LMR400 cables, they are made for you when you order them and shipped directly from our cable manufacturer, here in the USA. If you ordered other items from us as well, those items, other than the Magnum antenna, will ship separately directly from our store. This means that if you would like expedited shipping you will need to choose to either expedite any one, or all, of the shipments, as they are shipped from different locations. You can also choose our free shipping option* for any of the separate shipments, if the cart total is over $100. We apologize for any confusion this causes. If you have any questions, please reach out to us at any time. Issues with Order Payment? Disable your web browser Popup blocker if experiencing issues with accepting payment. Compatible Cellular Service: Cellular service providers may require activating a certain plan to use on a cellular internet device. The carriers are constantly updating and/or modifying existing cellular plans. It is the customer’s sole responsibility to make certain that a compatible cellular plan is available prior to purchasing cellular related components. Expedited Shipping: The Wireless Haven offers expedited shipping options via Federal Express (FedEx), United Parcel Service (UPS), and USPS Express. These options are available directly on this checkout page under the ‘Shipping’ section. You must simply click the appropriate option of your choosing, thus agreeing to pay the associated cost upgrade noted on each option. The option for ‘Free Shipping’ is typically via USPS First Class or USPS Priority service. For more information on what each FedEx shipping service provides, please see their shipping services detail web page. If you require special shipping needs beyond our current offerings, please Contact Us. Policies: Terms and Conditions — Shipping Policy Notice: In order to keep our listed prices competitive and to keep from increasing our sitewide prices, we have added an optional processing fee to all orders, listed at checkout. The fee is a flat 2.5% of the total. Card processors charge up to 4%, depending on the card type used. This is optional. What is Route Package Protection? In an effort to provide more safety, assurance, and insurance for Wireless Haven customers, we’re happy to announce that The Wireless Haven has now integrated with route package protection. Route is a shipping insurance company that offers complete protection for our customers shipments and orders. Simply ensure Route protection is added at checkout to safeguard against any unforeseen or uncontrolled delivery issues that may arise. Q: What is route? Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and their service allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items route will cover. Q: How do I file a claim for a lost, stolen, or damaged package? You can file a one-click claim through the email that route sends you after you check out, or you can file here. Q: Doesn’t The Wireless Haven already cover lost or stolen packages through their customer service? At The Wireless Haven, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. We take the utmost care in handling your items, but we have no control over your shipment once it leaves our hands. By purchasing shipping insurance with route, completing a claim is only a click away, and your claim is processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible. Q: What if my package gets lost, and route replaces it by ordering another new product for me, and then that package gets lost. Does route cover that too? Yes. Any replacement orders that are placed by route are still insured by route. Q: What are route’s terms and conditions? Route’s terms and conditions are listed here. Q: Is route a licensed insurance company? Yes. Route is a licensed insurance company, and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.
Notice: If you do not want to have the extra hassle free shipping protection, simply uncheck the appropriate box at the bottom of the checkout page near the order total. It will be labeled with ‘Shipping Protection’.