Frequently Asked Questions

LTE FIX – The Wireless Haven


We ship most orders by USPS Priority or First Class (on smaller purchases) mail. On large or oversized packages, and depending on cost, we may ship by ground UPS or FedEx when suitable.  Regardless of the shipping method, you will be notified via email with the tracking numbers after your order has shipped.

We do ship internationally, options are available at checkout. If you would prefer to supply the shipping for your organization, please email us in advance of order.

Yes, we will try to accommodate special shipping needs and requirements.  Please contact us using our Contact Form.

LTE Fix takes special care in preparing and packaging all orders for shipping.  USPS Priority mail includes $50 of insurance for lost or damaged packages.  In the unlikely event an item is lost or damaged during shipping that is not contributed to our error, we assume no liability. It is therefore important that the correct shipping address is provided when placing an order. If insurance over $50 is required, please select the insurance add on at checkout.

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Please use our Contact Form and include your email address and what you believe your login name is. We will contact you as soon as we can to resolve your need.

We accept most all of the major credit cards as well as payment via secure Amazon Pay checkout.

Some import and export restrictions do not allow some of our products to be imported into some countries. If this is not the case for where you are located, please contact us and we will consider setting up a shipping method in to your country.

We generally ship the same or following business day after receiving the order.  Depending on method of shipping, you should have your order within two to five days.

Please note that we do not have any control over the shipping companies. Any delays in your shipment, once we have turned the package over to the shipping/parcel company, are completely on the shipping company.

If your package has been delayed, the best thing to do is contact the shipping company and provide your tracking information and request a query from the shipping company as to the whereabouts of your package(s).

Please head over to our forum at LTEHacks.com, and research there to see if your problem has already been covered. The forum is filled with troubleshooting details and many tutorials.

If you do not find a solution to your technical issue, create a new post on the ltehacks forum in the appropriate section under the “Questions and Support” Topic Header.

This is where all of our technical support is best done for both you and the entire community.

Yes! Head over to our Learning Center for all of our tutorials and articles on all things cellular internet, WiFi, and more!

We find text communication via email to be the easiest for both us and our customers to refer back to, in the future, when needed.

Use our Contact Form and let us know what we can do for you. We will call you if needed, but please give us full details of your situation and needs before asking us to call you.

Please do not just enter your phone number and a message asking us to call you, we will not answer these blank requests.

We do NOT provide “Free Shipping” on orders over $100 to our customers who do not reside in a region considered to be a “domestic” region of the United States of America.

Shipping costs to export orders from the US, to another country, is much higher and we cannot justify raising our product prices to cover those costs, and so we have to ask our international customers to pay their shipping costs regardless of order size. If the United States Postal Service does not consider the region to be a domestic region in the US, it is not considered for free shipping.