THE WIRELESS HAVEN RETURN POLICY AND LIMITED WARRANTY
The Wireless Haven strives to provide the best customer experience by offering quality products, both new and refurbished.
We provide assembled OEM products as well as components for building custom projects. The Wireless Haven discourages customers from buying any product simply to "try out" without first researching their product needs. When a product is returned they are now used and can no longer be ethically sold as new. If encouraged, these type of transactions would leave us with a large inventory of used products at a significant cost to us.
It is highly recommended that a buyer thoroughly research their custom project, components, compatibility and/or configuration as well as the availability of adequate and compatible cellular service and carrier bands, prior to purchasing a product.
The return of any new or refurbished, non-defective product will be subject to a minimum restocking fee of ten percent (10%). Additional fees may be warranted where a returned product was physically damaged and/or missing components and/or accessories (more details below).
NOTE 1 : We do not refund the shipping costs incurred from your orders that have been shipped, those services have been rendered and costs used. This is not included in the calculation of your restocking fee. No exceptions.
NOTE 2 : Any products returned will possibly be charged more than a 10% restocking if the product is/has:
- packaging that is damaged or missing.
- Visible or non-visible (internal) product and/or accessory damage, scratches, or anything is dirty in any way.
- Missing or damaged, accessories and components.
- Device settings not returned to factory defaults.
- Any factors that bar the product from being ethically resold as like-new condition.
The Wireless Haven recommends for a customer to read and understand what is warrantied and what is excluded from the limited warranty.
To see our full Warranty policy, see here: