Frequently Asked Questions

In order to better serve a consistent and quality experience for our customers and shoppers, we have transitioned our web store software from WooCommerce to Shopify. Due to the number of products we offer, the transition required us to completely change the format of our store, so we moved the entire store itself to our subdomain: store.thewirelesshaven.com.

Please be sure that we are one and the same.

We ship most orders by USPS Priority or First Class (on smaller purchases) mail. On large or oversized packages, and depending on cost, we may ship by ground UPS or FedEx when suitable.  Regardless of the shipping method, you will be notified via email with the tracking numbers after your order has shipped.

We will always work as hard as we can to ship out orders as quickly as possible. We generally try to ship out all orders the same day the order is placed if purchased by 12pm (Noon) CST, and we try to ship all orders out within 1 business day from order placement. Note that we can not guarantee any shipment times in any way, though we will always try to ship as immediately as possible.

We do ship internationally, options are available at checkout. If you would prefer to supply the shipping for your organization, please email us in advance of order.

Yes, we will try to accommodate special shipping needs and requirements.  Please contact us using our Contact Form.

The Wireless Haven takes special care in preparing and packaging all orders for shipping.

USPS Priority mail includes $50 of insurance for lost or damaged packages.

In the unlikely event an item is lost or damaged during shipping that is not contributed to our error, we assume no liability. It is therefore important that the correct shipping address is provided when placing an order. If insurance over $50 is required, please select the insurance add on at checkout.

Click on Account > Forgot my password

Please use our Contact Form and include your email address and what you believe your login name is. We will contact you as soon as we can to resolve your need.

We accept most all of the major credit cards as well as payment via secure Amazon Pay checkout.

Some import and export restrictions do not allow some of our products to be imported into some countries. If this is not the case for where you are located, please contact us and we will consider setting up a shipping method in to your country.

We generally ship the same or following business day after receiving the order.  Depending on method of shipping, you should have your order within two to five days.

Please note that we do not have any control over the shipping companies. Any delays in your shipment, once we have turned the package over to the shipping/parcel company, are completely on the shipping company.

If your package has been delayed, the best thing to do is contact the shipping company and provide your tracking information and request a query from the shipping company as to the whereabouts of your package(s).

First look to our help content here: https://thewirelesshaven.com/help-pages-central-hub/

For information not found on our site and always available 24-7, please head over to our forum at WirelessJoint.com, (Formerly LTEHACKS.com) and research there to see if your problem has already been covered. The forum is filled with troubleshooting details and many tutorials.

If you do not find a solution to your technical issue, create a new comment on the WirelessJoint forum in the appropriate section.

You can of course always contact us via the site chat or via email at: Contact Us

If you are a current customer you can always call us as well via the phone number provided in your store receipt email.

Yes! Head over to our Help Pages Central Hub

We find text communication via email to be the easiest for both us and our customers to refer back to, in the future, when needed.

Use our Contact Form and let us know what we can do for you. We will call you if needed, but please give us full details of your situation and needs before asking us to call you.

Please do not just enter your phone number and a message asking us to call you, we will not answer these blank requests.

If you are a current customer of ours, our phone number is on our receipt emails. You can call us anytime during normal business hours.

We do NOT provide “Free Shipping” on orders over $100 to our customers who do not reside in a region considered to be a “domestic” region of the United States of America.

Shipping costs to export orders from the US, to another country, is much higher and we cannot justify raising our product prices to cover those costs, and so we have to ask our international customers to pay their shipping costs regardless of order size. If the United States Postal Service does not consider the region to be a domestic region in the US, it is not considered for free shipping.

Please refer to our Returns Policy Page.

The Wireless Haven will offer various services for user subscription and purchase. Please refer to our Service Agreement section of our Terms and Policies page.